Does Asurion send new or refurbished phones?
Once your insurance claim is approved, you’ll be told if Asurion will repair or replace the device, and they’ll ship it out to you the next day. It can be new or refurbished. There will be a phone, battery, and a sim card.
Does Asurion have a deductible?
Why do I have to pay a deductible? Like other insurance programs, Asurion mobile protection plans require a monthly premium plus a deductible when you file a claim.
What damage does Asurion cover?
Asurion covers loss, theft, accidental damage, and malfunction—the major things that people typically file claims for. Once the insurance claim is approved you’ll be told if Asurion is electing to repair or replace the device— and you don’t get to have any say. If it’s the latter, they’ll ship it out to you overnight.
How many Asurion claims a year?
Month-to-month phone insurance comes with low premiums, high deductibles and a limit on claims (Asurion lets you make two claims per year, with a cap of $1,500 per claim).
Do you get a brand new phone with Asurion?
The agreement with Asurion is a certified refurbished phone, never a new phone.
How do I know if my Asurion phone is refurbished?
How to Check if Your Android Phone is Refurbished or Factory-New
- Tap your Phone app and open up the dialer.
- Using the touchscreen keypad, Dial ##786# (aka ##RTN#). No need to press dial, the phone should automatically open up to the RTN screen.
- Scroll down the RTN screen to Reconditioned status.
How long do Asurion claims take?
The whole process usually takes less than 10 minutes and our Customer Care team is available around the clock to help make the process as easy as possible. After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device.
What happens if you don’t return phone to Asurion?
For tier 2 and tier 3 phones (high-end Android phones and all iPhones), if you have the device or if the device is found, you are required to return the device to Asurion or you will be charged the retail value of the non-returned device.
Does Asurion home cover accidental damage?
Smart home and wearables With Asurion Home+ protection, your home tech is covered for breakdowns caused by manufacturer defects, power surge, normal wear-and-tear, or dust, heat and humidity. We even cover most portable devices for accidental damages like spills, drops, or cracked screen.
Why does Asurion deny claims?
Conveniently, Asurion is denying the claim because an AT SIM wasn’t in the phone during the time of theft. They are claiming they insure the phone number and not the device. An absolute pile of bullsh&t that is.
How do I get a live person at Asurion?
- Asurion customer service phone number is 1-888-562-8662. Live customer service representatives from Asurion are available 24 hours a day seven days a week.
- You can get all Asurion customer service phone numbers for your carrier or retailer on the Asurion Contact Page.